Refund policy
Our 30-night guarantee
If ELVA isn't right for you, tell us within 30 nights and we'll refund your first bottle. You don't need to send it back.
To claim, email Jimmy@elvaoral.com within 45 days of delivery with your order number, a photo of your bottle and a few words about how you used ELVA. Approved refunds go to your original payment method within 14 days.
- The guarantee covers your first bottle only, on your first order.
- One guarantee per household. We match claims by name, address, email and payment card, and repeat claims will be declined.
- For memberships, it covers your first delivery only.
- If your order contained more than one bottle, it covers one opened bottle.
Returns
You can cancel your order within 14 days of receiving it. Because ELVA is a personal care product, we can only accept returns of bottles that are unopened and sealed in their original packaging.
To return a sealed bottle, email hello@elvaoral.com with your order number within 14 days of delivery, then post it back within 14 days of telling us. Return postage is paid by you. Items sent back without contacting us first won't be accepted.
Refunds
Once we receive your sealed bottle, we'll refund the item price and the standard delivery charge you paid, to your original payment method, within 14 days.
Damaged or faulty items
If your order arrives damaged, leaking or faulty, email hello@elvaoral.com with your order number and a photo within 7 days of delivery, and we'll replace it or refund it.
These terms don't affect your statutory rights.